IT services, data backup and recovery, internet connectivity

Shaun Thompson founded the company in 2004.  Having recently married, his aim was to create a work environment that would be conducive to living a healthy, balanced lifestyle for his new family and future staff.

Shaun’s friendly nature, passion for the industry and desire to provide excellent customer service enabled the company to grow predominantly by word of mouth.

As the need arose he began recruiting qualified technical staff to join him, focusing their attention on KwaZulu-Natal businesses and schools.

By leveraging new technology and forming strong relationships with strategic partners, the company’s reach spread nationally, offering IT services in six of the nine provinces of South Africa, namely: KwaZulu-Natal, Eastern Cape, Western Cape, Gauteng, Mpumalanga and North West.

 Today the company is also able to support clients in Athens (Greece), London (UK), Sydney (Australia) and Hong Kong (China).

 “I am excited about the future of this company and can’t wait to see where we’ll be 20 years from now.”
Shaun Thompson, Managing Director.

What Drives Us


To be recognised by our customers as the best ICT company.


To leverage technology and our skill set, to bring growth and stability to our customers.


To provide exceptional customer service, constantly look for innovative ways to improve, maintain high performance standards, take ownership for our actions and accept responsibility for that which has been entrusted to us.


Sandile Mbuli
IT Technician


CMS IT has been awesome! I had 3 emergency projects with a very tight deadline and Shaun and his team were very efficient, met my deadlines with time to spare. Truly excellent service!!

Supercart SA
Bridget Tancrel
Coastal Sales Manager


Thank you so much for your super prompt and efficient service from the start of my enquiry. I will most certainly order from CMS IT again. Keep up the great customer service.

Supercart SA
Scott Messenger
General Manager


I was quoted by CMS IT for Fibre at home and placed the order the same day. Within 7 days I had Fibre working at my home. CMS IT’s service was quick, informative, simple and it just bang on worked. I didn’t have to deal with any long-winded call centres or queues at any shops. I highly recommend CMS IT’s Fibre solutions.

Gareth Crowe

Shin-Gi-Tai Karate Academy

“Thank you for the great all-round service.”

Amanda Roodt


“I love IT specialists. They make my life easier! Thank you!”

Sagren Naidoo and Associates
Sagren Naidoo

Sagren Naidoo & Associates

My staff and I would like to take this opportunity to thank you and your company for the speedy service in replacing my server. The fact that you were able to, at the last minute, arrange a brand new server and put it together in 3 days was amazing. I would also like to thank Willem Engelbrecht and Nqobile Danisa for their support in making sure we were still runnning even though our server had crashed. Service like this is very hard to find. With your continuous support, we thank you for the splendid job and wish your company even more success in the future.

Lana Mack
Key Account Manager

Print Monkey

You guys are the easiest people to work with and I feel in safe hands.

Gail Richards
Senior Recruitment Consultant

Carmen Tubaro & Associates

Nqobile Danisa is a great technician with a lovely personality, very polite, unobtrusive.

Review from CMS IT Client
Yvonne Sherwin

Bluff Personnel

Willem is both friendly and professional. He makes constructive suggestions regarding the ongoing efficiency of our systems and always assists with any problems we have.

Jennifer Jenkins

Very happy to have found someone in Westville to help me in time of need.

Julie Fenner
Assistant to Service Manager

Roux Air

Thanks for the great and efficient service Danisa. It’s always a pleasure dealing with you and the staff at CMS IT. They are very friendly and super-efficient.

Greg Webb

Danisa recently worked on my laptop and I must commend him for a job well done. He kept me informed of the progress the entire time and communicated the options to me. Thank you for the amazing service!

Jennifer Strachan


CMS IT has been helping my company for the last 4 years. They are always speedy in response and they are friendly and super helpful. Their prices are competitive and I know they are ethical and would not rip you off. They always look for more than one solution to your problem and communicate the options to you. I wouldn't use anyone else. CMS IT rocks! You guys are awesome, keep up the good work and God bless.

Westville Pre-Primary
Rebecca Benwell

Westville Primary

Always efficient and friendly service, thank you

Roux Airconditioning client of CMS IT
Carrie Truter
Financial Manager

Roux Air

Always a pleasure dealing with Danisa. He is always polite and professional.

Sanda Skills
Sandile Simelane
Operations Manager

Sanda Skills Dev

Excellent response and resolution of the problem I encountered. Thanks

Review from CMS IT Client
Yvonne Sherwin

Bluff Personnel

It is important to us to have immediate assistance when things go wrong and CMS IT has always been able to do that.

Helen Hove
Financial Manager

Process Steel & Tube

Thank you for the help today, the support guy was so professional and helpfully.

Biz Soft
Derek Crompton
Systems Architect

Biz Soft

Hey Shaun,  A huge thank you to you and Chris for coming to my rescue over the weekend to recover my drive. It is comforting to know that CMS is so willing to assist in a crisis. I am a raving fan!

Felicity Gordon-mckenzie

Felicity Gordon-mckenzie

Thank you for your prompt response. Will be a repeat customer and will recommend you to others. Regards, Felicity

Janice Rose

Lemon Skin & Body

Calvin was such a great help today and he constantly kept me updated. This is by far the best experience.

City Chicks
Naseeha Dawood

City Chicks

City Chicks have been contracted with CMS IT for the past 3 years. They offer fast, efficient service by their friendly and highly skilled technicians. Support is offered promptly, which is an absolute bonus because there is nothing worse than downtime in any business. I always recommend CMS IT to all my family and friends and now I recommend you do the same.

Sanda Skills Development
Nelly Mkhize

Sanda Skills Development

Turnaround time was great, keep it up guys.

Lindsey Leeuw


Very impressive service all round. From initial telephone support interaction and subsequent site visit by Danisa. He was very professional, efficient, friendly and solved the problem promptly. I will definitely recommend CMS IT, should I have the opportunity.

John Wesley School
Christine Pather

John Wesley School

CMS IT has been John Wesley School’s dedicated and preferred service provider since November, 2013. We find the team to be professional and dedicated at all times. Shaun Thompson and team are always accommodating and their attitudes of finding solutions for problems is most appreciative. We look forward to having a mutually beneficial relationship with CMS in the future.

Groundwork Landscapes
Candice Woollaston

Groundwork Landscapes

Having been let down repeatedly by other IT service companies in and around our area of Durban North, I was wary (not to mention jaded) when I contacted CMS, who are based in Westville, to help me out. My computer had completely crashed and as we run our entire landscaping business on it, I was desperate for this to not only be repaired as soon as possible, but also not to lose any of my information and data in the process. I was completely amazed at the service provided by CMS – from the administrative assistant logging the call and taking down my details, to the consultant who called in at our office first thing the next morning, who knew exactly what to do, through to the final follow up call to ensure that all was in order. No mess, no fuss, all done within a day or so, and at a very competitive cost. I cannot recommend CMS highly enough, and definitely have found my one-stop shop when it comes to all my IT issues from now on.

Multi Group
Danielle Reynolds
Office manager

Multi Group

We would really recommend the services of CMS to any business, large or small. They are knowledgeable, friendly, efficient, and their service levels are excellent!

Ginny Stroebel
General Manager

Caltex Gateway

For Fast friendly support CMS is tops! Always ready to help & assist with any IT problem imaginable! We have a network that consists of 5 PCs, laptops, Smartphones, Tablets etc. which are all supported by CMS. We rely heavily on access to the internet and email & at all times CMS ensures we stay connected. Be it software or hardware related issues CMS are on hand to assist. CMS is our perfect IT Partner for our business & best suits our company’s all round needs.

North Crest Primary
Mr Eddie Pillay

North Crest Primary School

CMS have been our trusted IT partner for many years. Their unlimited IT support contract is perfect for us as it allows us to budget accurately and get all the support we need to keep things running smoothly. Regular IT Alignment meetings help us to keep ahead of any possible future problems, as well as keeping us informed on how things have been going. Their professionalism and response time is of the highest order and they go out of their way to look after our schools’ IT systems. We highly recommend CMS to any school looking to reduce costs and improve efficiency.

Pure Colour
Kirsten Dyssell

Pure Colour

CMS has been Pure Colour’s IT partner since 2012. We have found Shaun and his team to be very efficient, approachable and reliable. Whenever we have a query or a problem, it is attended to either on the same day if it is an emergency, or the following day, which is just what we need as we rely heavily on our IT systems to be functioning at 100%. In 2015, our shop was broken into and all 10 of our computers were stolen. CMS replaced them for us almost immediately. Two weeks after the burglary our shop and adjacent factory were burnt down in an accidental fire – that same night, CMS ensured that our backups were done and in the following days, helped to set us up temporarily with our remaining computers, and then in our new shop once we moved in. We can honestly say that CMS is committed to providing us with the best possible service. From reminders for cleaning and maintenance on our computers, to recommending updates and programmes that will suit our needs as we grow, CMS has shown a vested interest in our IT needs.

Keir & Associates
Louise Keir

Keir & Associates

As one of CMS’s founder clients I am pleased to say that the initial business relationship has not only stood the test of time but it has grown stronger as both companies have evolved. Initially we looked to our own staff members to provide IT expertise and only called on CMS when we had a problem, (like all of our computers being stolen or the main hard drive crashing!), but as we came to need more from our computer system we discovered that we couldn’t keep up with the incredibly fast paced world of IT and it was a relief to be able to call upon CMS. All we had to do was reveal the issue, then sit back and allow them to come up with the IT solution. We have also found by interacting more regularly with CMS that they understand our requirements better which means they are more informed to meet our needs – at times before we are even aware of them. With less computer down time the benefit is our stress levels remain down too.

Supercart SA
Mike Wolfe

Supercart SA

CMS have been our trusted IT partner for many years. The service is excellent and the personnel we work with are great. No request is out of the question and usually can be accommodated by their very quick and responsive team. CMS management and staff are easy to work with, their service always remaining flexible and cost effective. All of us at Supercart enjoy our partnership.

Select Web Design
Eric Prinsloo
General Manager

Select Web

Fast, reliable and switched on! CMS IT are professional and knowledgeable with great service as well.

Funding Connection
Dagmar Breiling
Senior Funding Strategist

Funding Connection

Great service, friendly and quick and real magicians! Both my computers were fixed and I really tried everything before!

Darrell Richmond


Fantastic service from Chris, Good knowledge, prompt and helpful. Used many computer service companies in the past and I can recommend CMS. Well done.

Atlas Plastics
Stephani Malan
Payroll and accounts

Atlas Plastics

Shaun, you really do have great team!  Matt can figure out anything, he is really good at what he does.  Martin is always so helpful and friendly; he is really an asset.  He is just one of those people that have the power to put anyone in a good mood!  He is always willing to help and ‘make it work’!  Thank you for all you guys do for me.

Just Refrigeration
Theo Rencken
Export Manager

Just Refrigeration

Our association between Just Refrigeration Products and CMS has stretched over many years and we have established a mutually beneficial working relationship. CMS staff have become very familiar with our operation and their service levels have always been of the highest order. Long may the relationship remain intact.